Terms of Service

1. Introduction

Welcome to Tech Solutions. These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing or using Tech Solutions services, you agree to be bound by these Terms. Please read them carefully.

These Terms constitute a legally binding agreement between you and Tech Solutions regarding your use of our PC repair and maintenance services in Australia. If you do not agree with any part of these Terms, you may not access our services.

2. Service Description

Tech Solutions provides professional computer repair, maintenance, data recovery, hardware upgrades, and related technical services. Our technicians are trained to diagnose and fix a wide range of computer issues for individual customers and businesses across Australia.

While we strive for excellence, we cannot guarantee that our services will meet your specific requirements or expectations, or that our services will be uninterrupted, timely, secure, or error-free. We make every effort to ensure all repairs are completed to the highest standard possible given the circumstances of each case.

3. User Responsibilities

When using our services, you agree to:

  • Provide accurate, complete, and current information about your computing device and issues
  • Back up your data before service whenever possible (we strongly recommend this though we can assist with backups as part of our service)
  • Provide legal access to your device, including passwords and security measures
  • Ensure you have proper licensing for any software on your devices
  • Pay the agreed fees for services rendered
  • Use our services in compliance with all applicable laws and regulations

4. Data and Privacy

While we take precautions to protect your data during the repair process, you acknowledge that:

  • There is always a risk of data loss during repairs, especially when dealing with failing hardware
  • Our technicians may need to access your data and systems to perform diagnosis and repairs
  • We will handle your data according to our Privacy Policy
  • We will not retain copies of your data after service completion unless specifically requested and agreed upon

5. Service Appointments and Estimates

When scheduling a service appointment:

  • We will provide an estimated completion time, but this is not guaranteed as some repairs may take longer than initially assessed
  • We will provide a cost estimate before beginning work and will notify you if additional repairs are required that would exceed this estimate
  • No additional work beyond the agreed scope will be performed without your explicit consent
  • You are responsible for picking up your device upon completion of service, or additional storage fees may apply after 30 days

6. Payment and Fees

Our payment terms are as follows:

  • Payment is due upon completion of service before return of your device
  • We accept credit/debit cards, bank transfers, and cash payments
  • A diagnostic fee may apply even if you choose not to proceed with recommended repairs
  • For business clients, payment terms are as specified in your service contract
  • Late payments may incur additional fees as permitted by Australian law

7. Warranty and Returns

Our service warranty:

  • All repairs include a 30-day warranty covering the specific repair performed
  • Hardware components installed by our technicians are covered by the manufacturer's warranty
  • The warranty does not cover damage from misuse, accidents, or additional issues unrelated to the original repair
  • Warranty service requires presentation of your original receipt
  • Data recovery services are provided on a best-effort basis and cannot be guaranteed

8. Limitation of Liability

To the maximum extent permitted by law:

  • Tech Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services
  • Our total liability for any claims arising from these Terms shall not exceed the amount you paid for the specific service that is the subject of the claim
  • We are not responsible for data loss, though we take reasonable precautions to prevent it
  • We are not responsible for hardware failures that occur during the normal repair process on devices that are already compromised

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Tech Solutions and is protected by Australian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any materials from our website without our express written permission.

10. Website Use

When using our website, you agree not to:

  • Use our website in any way that could disable, overburden, or impair the site
  • Use any robot, spider, or other automatic device to access our website
  • Introduce viruses, trojans, worms, or other malicious code to our systems
  • Attempt to gain unauthorized access to our systems or user accounts
  • Use our website for any illegal or unauthorized purpose

11. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms.

13. Governing Law

These Terms shall be governed by the laws of Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Australia.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Tech Solutions
123 Tech Street
Sydney, NSW 2000
Australia
Email: [email protected]
Phone: (02) 9876 5432

Last Updated: June 15, 2023